Ignite HCM Privacy Policy

1. Introduction and Scope

Ignite HCM LLC ("Ignite HCM," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.ignitehcm.com (the "Website"), request a consultation or assessment, subscribe to our content, or otherwise communicate with us.

Ignite HCM provides independent ADP consulting, implementation, optimization, compliance, and support services. Ignite HCM is an independent consulting firm and is not affiliated with, endorsed by, or sponsored by ADP, Inc. ADP is a registered trademark of ADP, Inc.

By using the Website, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Website.

2. Information We Collect

We collect business contact and usage information. We do not ask website visitors for Social Security numbers, bank account details, or other sensitive personal information through the Website.

Information you provide to us

• Contact and inquiry details: name, job title, company name, business email address, phone number, company size, and the details of your request when you submit a contact, consultation, quote, "Get Help Now," or free assessment form.
• Communications: the content of emails, phone calls, and messages you send us, including to sales@IgniteHCM.com or our support line.
• Subscription preferences: your email address and topics of interest if you subscribe to our blog, newsletters, or other content.
• Business relationship information: billing contacts, contract details, and service history if your organization becomes a client.
• Job applicant information: résumé, work history, and contact details if you apply to work with us.

Information collected automatically

• Device and log data: IP address, browser type and version, operating system, device type, referring URL, and the date and time of your visit.
• Usage data: pages viewed, links and calls-to-action clicked, time spent on pages, and form interactions.
• Approximate location: city, state, or country inferred from your IP address.
• Cookies and similar technologies: as described in Section 4.

Information from third parties

We may receive business contact information from referral partners, event organizers, publicly available sources (such as LinkedIn and company websites), and marketing or data enrichment providers. We may combine this with information we already hold.

3. How We Use Information

We use personal information to respond to you, deliver our services, and run our business. Specifically, we use it to:

• Respond to inquiries, consultation requests, quotes, and assessment requests.
• Provide, manage, and bill for ADP consulting, implementation, optimization, compliance, and support services.
• Send service-related communications, such as scheduling, updates, and administrative notices.
• Send newsletters, blog updates, event invitations, and marketing messages, where permitted by law.
• Operate, maintain, secure, and improve the Website and understand how visitors use it.
• Measure the performance of our content and marketing campaigns.
• Evaluate job applicants.
• Detect, prevent, and respond to fraud, security incidents, and misuse.
• Comply with legal obligations, enforce our agreements, and protect our rights and the rights of others.

We may also create de-identified or aggregated information that does not identify you and use it for any lawful purpose.

4. Cookies and Tracking Technologies

The Website uses cookies, pixels, and similar technologies to operate the site, remember your preferences, and understand how visitors use it.

Your cookie choices

• Use the cookie banner or settings on the Website, where available, to accept or decline non-essential cookies.
• Block or delete cookies through your browser settings. Some Website features may not work without them.
• Opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
• Learn about HubSpot's cookies in HubSpot's cookie documentation.

Do Not Track and Global Privacy Control

The Website does not currently respond to browser "Do Not Track" signals. Where required by applicable law, we treat a valid Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information for that browser.

5. How We Share Information

We do not sell personal information for money. We share it only as described below.

• Service providers: companies that host the Website, manage our CRM and email (such as HubSpot), provide analytics (such as Google), handle scheduling, billing, and IT support, or help with recruiting. They may use the information only to provide services to us.
• Our consultants and contractors: Ignite HCM professionals who deliver services to you, under confidentiality obligations.
• ADP and other HCM vendors: only when needed to deliver services you or your organization request, such as coordinating an implementation or resolving a support issue.
• Referral and channel partners: where you ask to be introduced or where a partner referred you to us.
• Legal and safety: to comply with law, subpoenas, or court orders; to respond to lawful requests from public authorities; or to protect the rights, property, or safety of Ignite HCM, our clients, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this Policy's protections.
• With your consent: for any other purpose you agree to.

Some analytics and advertising cookies may be considered a "sale" or "sharing" of personal information under certain U.S. state laws. Section 9 explains how to opt out.

6. Data Retention

We keep personal information only as long as needed for the purposes in this Policy, unless a longer period is required or permitted by law.

• Inquiries and prospects: kept while we are in active discussion and for a reasonable period after, so we can follow up.
• Client records: kept for the duration of the engagement and afterward as needed for accounting, tax, legal, and contractual purposes.
• Marketing subscriptions: kept until you unsubscribe; we keep a record of your opt-out so we can honor it.

When information is no longer needed, we delete it, de-identify it, or securely archive it until deletion is possible.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. These include encrypted connections (HTTPS) on the Website, access controls and multi-factor authentication on business systems, and confidentiality obligations for our team.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information, such as Social Security numbers or bank details, through Website forms or ordinary email. If we learn of a security incident affecting your personal information, we will notify you and regulators as required by law.

8. Your Choices

• Marketing emails: click "unsubscribe" in any marketing email or contact us. We will still send service and transactional messages if you are a client.
• Phone and text: ask us at any time to stop calling or texting you for marketing purposes.
• Cookies: manage them as described in Section 4.
• Access and updates: contact us to review or correct the contact information we hold about you.

9. U.S. State Privacy Rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas, Oregon, Maryland, and other states with consumer privacy laws, you may have the right to:

• Know and access the categories and specific pieces of personal information we hold about you, the sources, our purposes, and who we share it with.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Obtain a copy of your personal information in a portable format.
• Opt out of the sale or sharing of personal information, targeted (cross-context behavioral) advertising, and certain profiling.
• Limit the use of sensitive personal information, where applicable.
• Not be discriminated against for exercising these rights.

California notice at collection. In the past 12 months, we have collected identifiers, professional or employment-related information, commercial information, internet or network activity, and approximate geolocation, as described in Section 2. We use them for the purposes in Section 3 and disclose them to the categories of recipients in Section 5. We do not knowingly sell or share personal information of consumers under 16.

How to make a request. Email sales@IgniteHCM.com or call 301-674-8033. We will verify your identity by matching information you provide with information we hold. You may use an authorized agent, who must provide proof of your authorization. We will respond within the time required by law, usually 45 days.

Appeals. If we decline your request, you may appeal by replying to our decision with "Appeal" in the subject line. If you are not satisfied with our response, you may contact your state attorney general.

These rights may not apply to information collected in a business-to-business context, to the extent applicable law exempts it.

10. International Visitors, Children, and Third-Party Links

International visitors. Ignite HCM is based in the United States, and the Website is intended for U.S. businesses. If you access it from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Children's privacy. The Website and our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Third-party links. The Website links to third-party sites, including ADP, social media platforms, and partner websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

11. Changes to This Policy and Contact Us

We may update this Policy from time to time. We will post the updated version on this page and change the "Last updated" date. If we make material changes, we will provide additional notice, such as a notice on the Website or an email to clients.

For questions, requests, or concerns about this Policy or our privacy practices, contact us:

Ignite HCM LLC
Website: www.ignitehcm.com
Email: sales@IgniteHCM.com
Phone: 301-674-8033